Shipping & Returns

Shipping & Handling

Dispatching

Our orders are normally dispatched
within 2 working days from the time of the order

Shipping

Within the UK
Shoes are sent by Royal Mail 1st Class

International orders
Shoes are sent by Royal Mail Airmail or
If it is a large order it may be shipped by Parcelforce

Delivery Times

Within the UK
Shoes should arrive within 3 - 5 working days
from the time of ordering

International orders
Delivery times vary depending on location
in general you should allow 4 - 9 working days
from the time of ordering

Delays

If there is a delay dispatching your order we will notify you and advise you of an expected dispatching date

Delays in delivery are beyond our control and the times stated above are those quoted from the delivery companies, these may vary depending on your location

If for any reason your order will take longer than 14 days to be posted to you we will advise you with a new posting date by e-mail

Shipping Costs

Location1st PairEach additional pair
UK €5.95 €5.95
Europe €8.50 €6.00
Rest of the World €19.50 €13.00

Our Shopping Cart will automatically display and add the correct charge to your order when you select the shipping destination.

Payment & Taxes

Your Security

This is a SECURE site.

We do not debit your credit card until your order is dispatched.

All credit card numbers are captured through a secure payment gateway and held by our payment service provider until payment is authrosied.  We do not receive your credit card details.

Prices

All prices are shown in Euros. Your bank or credit card company will convert our Euro price to your currency at the exchange rate in force at the time of conversion. This process and the conversion rate used are beyond our control.

Sales Tax

All goods dispatched to countries within the EU are subject to the addition of UK Sales Tax at the rate in force at the date of dispatch. Children’s shoes are Zero rated for tax purposes. Our Shopping Cart will automatically display and add this cost to your total order value when you select the UK or another EU country from the drop-down country list when making a purchase. There is no sales tax on goods shipped to destinations outside the EU.
Vat Number: GB 672 3812 31.

Duty

In some countries shoes may be subject to import duty. The payment of this duty is the responsibility of the purchaser/addressee.

Returns

We will accept returns for exchange or refund on the following conditions:

  1. Goods must be returned within 14 days of receipt.
  2. Goods must be returned unused, undamaged and unsoiled in their original box.
  3. We cannot accept sandals for return after straps have been cut.
  4. We regret that shipping/handling charges cannot be refunded. Except in the case of faulty manufacturing.
  5. Any documentation must clearly be marked as “FAULTY GOODS, RETURNED TO MANUFACTURER.”, in order to prevent Ray Rose Ltd. from incurring unnecessary U.K. import duty and U.K. sales tax.

We suggest the use of a clean soft surface, such as a carpet, to avoid soiling the soles of shoes when trying them on for the first time.

Returns For Exchange

If shoes are returned for exchange, the replacement pair/s will be sent out at an additional charge per pair of  

LocationEach pair
UK €5.95
Europe €6.00
Rest of the World €13.00

This is to cover the postage and packaging and will be charged to the credit/debit card used for the original purchase

Specifications & Guarantee

Specifications

We reserve the right to alter the design, material or specification of any of the shoes in our collection from time to time in a constant effort to continually improve them.

Guarantee

All of our shoes are made to a very high standard from top quality materials. We guarantee them to be free from any manufacturing fault. We do not guarantee that they are suitable for your requirements or give any other guarantee whatsoever.

Privacy Policy

Ray Rose does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for credit card authorisation and goods delivery purposes