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Shipping & Returns

Shipping & Handling



Orders for items which are in stock are normally processed for dispatch by the end of the next working day. For any unavailable items ordered, customers will be contacted with teh estimated availability date


Within the UK
We offer shipping by 1st Class post or by DHL Express

International orders
Shipping options vary by country, however normal post and express courier options are available for most destinations.

Shipping Costs

Shipping costs will vary depending on the items being purchased, the destination country and the selected delivery method.

A shipping calculator is available on the shopping basket page, which will display the available shipping options for the selected destination, as well as the relevant shipping costs for the items currently in the shopping basket.

Delivery Times

Within the UK
1st Class post does not have a guaranteed delivery time, but items normally arrive the next working day.
DHL Express guarantees next working day delivery.

International orders
Delivery times vary depending on location. Royal Mail services normally take between 5 and 9 working days but this is not guaranteed.
The estimated delivery time for Express courier services will be noted during the checkout process.


If there is a delay dispatching your order we will notify you and advise you of an expected dispatching date

Delays in delivery are beyond our control and the times stated above are those quoted from the delivery companies, these may vary depending on your location

In most cases, we are required to allow up to 28 days for items sent by post to be delivered, before an investigation can be raised into any missing items.

Returns For Exchange

If shoes are returned for exchange, the replacement pair/s will be sent out at an additional charge per pair of  

LocationEach pair
UK €5.40 (incl. VAT)
Europe €8.50
Rest of the World €13.00

This is to cover the postage and packaging and will be charged to the credit/debit card used for the original purchase

Payment & Taxes


Your Security

This is a SECURE site.

We do not debit your credit card until your order is dispatched.

All credit card numbers are captured through a secure payment gateway and held by our payment service provider until payment is authrosied.  We do not receive your credit card details.


All prices are shown in Euros. Your bank or credit card company will convert our Euro price to your currency at the exchange rate in force at the time of conversion. This process and the conversion rate used are beyond our control.

Sales Tax

All orders within the UK are subject to the addition of VAT at the rate in force at the date of dispatch. Children’s shoes are Zero rated for tax purposes. Our Shopping Cart will automatically add or remove tax as applicable during the checkout process.

As of 01/01/2021 we are not required to charge VAT for orders being shipped to EU member countries. However, customers may be subject to paying VAT at their local rate upon receipt of the order.

Vat Number: GB 672 3812 31.


In some countries shoes may be subject to import duty. The payment of this duty is the responsibility of the purchaser/addressee.

Because Ray Rose products are of preferential origin, they are exempt from duty charges when being shipped to EU member countries.

In the event that customs authorities request duty payments, we advise that customers contest these charges, and contact us if they require any assistance or additional documentation.



We will accept returns for exchange or refund on the following conditions:

  1. Goods must be returned within 28 days of receipt.
  2. Goods must be returned unused, undamaged and unsoiled in their original box.
  3. We cannot accept sandals for return after straps have been cut.
  4. We regret that shipping/handling charges cannot be refunded. Except in the case of faulty manufacturing.
  5. Any documentation must clearly be marked as “FAULTY GOODS, RETURNED TO MANUFACTURER.”, in order to prevent Ray Rose Ltd. from incurring unnecessary U.K. import duty and U.K. sales tax.

We suggest the use of a clean soft surface, such as a carpet, to avoid soiling the soles of shoes when trying them on for the first time.

Specifications & Guarantee



We reserve the right to alter the design, material or specification of any of the shoes in our collection from time to time in a constant effort to continually improve them.


All of our shoes are made to a very high standard from top quality materials. We guarantee them to be free from any manufacturing fault. We do not guarantee that they are suitable for your requirements or give any other guarantee whatsoever.

Privacy Policy


Ray Rose does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for credit card authorisation and goods delivery purposes