Shipping & Handling
Our orders are normally dispatched
Within the UK
Within the UK
If there is a delay dispatching your order we will notify you and advise you of an expected dispatching date
Delays in delivery are beyond our control and the times stated above are those quoted from the delivery companies, these may vary depending on your location
If for any reason your order will take longer than 14 days to be posted to you we will advise you with a new posting date by e-mail
Our Shopping Cart will automatically display and add the correct charge to your order when you select the shipping destination.
Payment & Taxes
This is a SECURE site.
We do not debit your credit card until your order is dispatched.
All credit card numbers are captured through a secure payment gateway and held by our payment service provider until payment is authrosied. We do not receive your credit card details.
All prices are shown in Euros. Your bank or credit card company will convert our Euro price to your currency at the exchange rate in force at the time of conversion. This process and the conversion rate used are beyond our control.
All goods dispatched to countries within the EU are subject to the addition of UK Sales Tax at the rate in force at the date of dispatch. Children’s shoes are Zero rated for tax purposes. Our Shopping Cart will automatically display and add this cost to your total order value when you select the UK or another EU country from the drop-down country list when making a purchase. There is no sales tax on goods shipped to destinations outside the EU.
In some countries shoes may be subject to import duty. The payment of this duty is the responsibility of the purchaser/addressee.
We will accept returns for exchange or refund on the following conditions:
We suggest the use of a clean soft surface, such as a carpet, to avoid soiling the soles of shoes when trying them on for the first time.
Returns For Exchange
If shoes are returned for exchange, the replacement pair/s will be sent out at an additional charge per pair of
This is to cover the postage and packaging and will be charged to the credit/debit card used for the original purchase
Specifications & Guarantee
We reserve the right to alter the design, material or specification of any of the shoes in our collection from time to time in a constant effort to continually improve them.
All of our shoes are made to a very high standard from top quality materials. We guarantee them to be free from any manufacturing fault. We do not guarantee that they are suitable for your requirements or give any other guarantee whatsoever.
Ray Rose does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.